General Terms and Conditions (GTC)

Effective as of: March 1, 2026

Preamble

These General Terms and Conditions (hereinafter: “GTC”) govern the rights and obligations of Rónai Virtual Design Korlátolt Felelősségű Társaság (hereinafter: “Service Provider”) and of any individual or entity purchasing or accessing the electronic educational services offered through the website www.environmentworkshop.com (hereinafter: “Client”). Together, the Service Provider and the Client are referred to as the “Parties”.

These GTC apply to all transactions and services completed through www.environmentworkshop.com, regardless of whether the service is performed from Hungary or from abroad, by the Service Provider directly or through a collaborator.

By placing an order, registering, or accessing any paid or free content on the Website, the Client acknowledges that they have read, understood, and agreed to be bound by these GTC.

1 – Service Provider Details

• Full legal name: Rónai Virtual Design Kft

• Registered office and postal address: 1078 Budapest, Hernád utca 25., III/26., Hungary

• Company registration number: 01-09-386937

• Tax number: 29318454-2-42

• EU tax number: HU29318454

• Represented by: András Rónai (managing director)

• Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (Budapest time, CET/CEST)

• Email: andras@andrasronai.com

• Website: www.environmentworkshop.com

• Bank details: K&H Bank Zrt – 1095 Budapest, Lechner Ödön fasor 9., Hungary

• IBAN: HU10 1040 3239 5052 6989 8153 1019

• SWIFT/BIC: OKHBHUHB

2 – General Information and Contract Formation

2.1 Nature of the Service

The website www.environmentworkshop.com offers online educational courses and training programmes related to Unreal Engine and 3D environment creation. All products and services are delivered exclusively in digital form. No physical goods are shipped; therefore, no shipping costs apply.

2.2 Product Representations

Images displayed on the Website are for illustrative purposes only and may differ from the actual content of a training programme. The Service Provider shall not be liable for any discrepancy between such illustrative images and the actual product.

2.3 How to Order

Products available on the Website may only be ordered through the online order forms provided on the Website. To complete an order, the Client must be registered on the Website.

2.4 Pricing

All displayed prices are net prices and exclude applicable value-added tax (VAT) at the rate required by the applicable law, unless otherwise explicitly stated. Where a price is marked as “+VAT” or “net”, the applicable VAT will be added at checkout.

For international customers (outside of Hungary), VAT obligations are determined in accordance with the applicable EU VAT rules and local regulations of the Client’s country of residence. The final price shown at checkout reflects the applicable tax treatment.

2.5 Language of the Contract

The language of these GTC and of the contract concluded through the Website is English. Orders placed through the Website are concluded in English and constitute written contracts. The Service Provider archives concluded contracts and retains them for five (5) years from the date of conclusion.

2.6 Order Modifications and Cancellations Before Payment

Prior to payment being processed, an order may be freely modified or cancelled without consequence, by email to the Service Provider’s customer service.

2.7 No Code of Conduct

The Service Provider does not submit to any external code of conduct for the purposes of these GTC.

3 – Registration and Account

3.1 Registration Process

Registration on the Website takes place during the order process by completing the registration form. By registering and checking the relevant checkbox during the order process, the Client confirms that they have read and accepted these GTC and the Privacy Policy published on the Website, and that they consent to the data processing described therein.

3.2 Client’s Responsibility for Account Data

The Client is solely responsible for the accuracy of the data they provide during registration and ordering. The Service Provider accepts no liability for any delays or other issues arising from incorrect or incomplete data provided by the Client.

The Client is responsible for keeping their login credentials confidential and for all activities that occur under their account. The Service Provider shall not be liable for any damages resulting from a Client’s forgotten password or from unauthorised access to the Client’s account that is not attributable to the Service Provider.

Each registered account is treated as a separate legal entity. Personal data registered on the account may be modified by logging in and accessing the account settings. Any such changes may affect active orders.

4 – Order Process

4.1 Product Suitability and Enquiries

The Service Provider’s performance shall be deemed contractually compliant where the product has properties that are more favourable than those described on the Website or in the relevant documentation. If the Client has any questions about a product’s quality, key features, or suitability before purchase, the Client is encouraged to contact our customer service prior to placing an order.

4.2 Price Changes

The Service Provider reserves the right to change the prices of products available on the Website. Any price change takes effect at the moment it is published on the Website and does not apply to orders already placed.

In the event of a price reduction occurring between the dispatch of an electronic payment notification and the completion of a card payment, the Service Provider is not obliged to refund the price difference.

4.3 Pricing Errors

In the event that an obviously erroneous price is displayed on the Website – including, without limitation, prices that significantly deviate from the generally accepted market value of the product, or technically generated errors such as a price of EUR 0 or EUR 0.01 – the Service Provider is not obliged to provide the product at the erroneous price. Instead, the Service Provider may offer the Client the opportunity to purchase at the correct price, and the Client may withdraw from the purchase in such case.

4.4 Placing an Order

Orders are accepted exclusively from registered Clients through the Website. All mandatory fields in the order form must be completed in full. Incomplete submissions will generate an error message and the order will not be processed until corrected.

The Client adds the selected product to the cart, completes registration or login, provides billing details, and selects a payment method. The order is confirmed by clicking the “Purchase Environment Workshop” (or equivalent) button, which creates a payment obligation for the Client.

4.5 Correction of Input Errors

At any stage of the ordering process, and before submitting the order to the Service Provider, the Client has the opportunity to correct any data entry errors through the ordering interface.

5 – Order Confirmation

5.1 Automatic Acknowledgement

Upon receipt of the Client’s order, the Service Provider will send an automatic acknowledgement email without undue delay, and no later than 48 hours from the time of the order. This acknowledgement email will contain:

• The Client’s registration and order data;

• The order reference number;

• The date of the order;

• A list and description of the products ordered, including quantities and unit prices;

• The total amount payable.

This acknowledgement email serves solely as confirmation that the Service Provider has received the Client’s order. It does not constitute acceptance of the order or formation of a binding contract.

5.2 Binding Offer

The Client is not bound by their order if they do not receive a separate order acceptance email from the Service Provider within 48 hours. The Service Provider shall not be held responsible if the acknowledgement email is filtered into the Client’s spam folder or other automated category.

5.3 Errors in Confirmation

If the Client identifies any error in the data shown in the confirmation email, they must notify the Service Provider within 1 calendar day of receipt.

5.4 Formation of Contract

An order placed through the Website constitutes an electronically concluded contract. The contract is governed by these GTC and by applicable legislation, including, where relevant, the EU Consumer Rights Directive 2011/83/EU and applicable Hungarian law as the law of the Service Provider’s country of establishment.

6 – Payment

6.1 No Shipping Costs

All courses sold by the Service Provider are digital products delivered online. No physical delivery takes place and therefore no shipping costs are charged.

6.2 Payment Methods

Only online payment is available by credit or debit card via the Paddle payment platform.

6.3 Installment Payment

6.3.1 General Rules

Where the installment payment option is displayed on the order page, the Client may purchase the course in 1, 2, or 3 installments. By selecting installment payment, the Client agrees to pay the full purchase price according to the chosen installment schedule. The due dates for installments are provided in the Client’s dashboard (“Dashboard”). The latest permissible payment dates, calculated from the date of the first installment, are as follows:

• 2 installments: the 2nd installment is due no later than 30 calendar days after the first payment;

• 3 installments: the 2nd installment is due no later than 30 calendar days, and the 3rd installment no later than 60 calendar days, after the first payment.

Each installment must be paid manually (in the same way as the first payment). Payment links are shared in the Client’s Dashboard.

6.3.2 Retention of Discounts and Bonuses on Bank Transfer

The Service Provider may periodically offer time-limited discounts or bonuses (e.g. an “Action Taker” discount). The conditions for each discount or bonus are published on the Website and/or the order page.

If the Client places an order by bank transfer on the last day of a discount or bonus period, the discount or bonus will only be retained if the transferred amount is credited to the Service Provider’s bank account by 11:59 PM (midnight, Budapest time, CET/CEST) on the next business day. If the amount is not received within this deadline, the discount or bonus is automatically forfeited. In such case, the Service Provider may either process the order at the regular price, or – in agreement with the Client – cancel the order and request a new order to be placed at the applicable conditions.

For bank transfers, the time of performance is the moment the funds are credited to the Service Provider’s bank account, not the date on which the transfer was initiated.

6.3.3 No Card Data Stored; No Automatic Charges

The Service Provider does not store card details and does not initiate any automatic or recurring charges. Online card payments are processed by Paddle; card data is handled solely by Paddle and is not accessible to the Service Provider.

6.3.4 Late Payment and Access Suspension

Access to the course is conditional on timely payment of all installments as per the schedule shown in the Dashboard. If any installment payment is missed, the Service Provider is entitled to:

• Suspend access to the course content; and/or

• Suspend access to community platforms (e.g. Discord server).

If the overdue installment is settled within 15 calendar days of the missed due date, the Service Provider is entitled to restore access following receipt of the outstanding amount. If payment is delayed by more than 30 calendar days, the Service Provider may withdraw the installment payment option and make restoration of access conditional upon the Client paying the full remaining balance in a single payment. If the delay exceeds 45 calendar days, the Service Provider may terminate the service entirely (removing access to course content and community platforms) and may reserve the right to only offer future services to the Client on a full upfront payment basis, or to decline to contract with the Client in future.

In exceptional circumstances, the Service Provider may apply individual discretionary treatment upon a written request from the Client.

When paying by bank transfer, the Client must include their order reference number in the payment description (where required by the payment instructions) so that the payment can be identified.

6.3.5 Accuracy of Payment and Billing Information

The Client is responsible for ensuring that their billing and payment information is accurate and up to date at all times.

6.4 Invoicing

Invoicing is carried out electronically by Paddle using its electronic invoicing system. Invoices are issued and sent to the Client’s email address within 7 business days of receiving payment (and, in the case of installment payments, after each installment is received).

If the Client wishes to request a correction, amendment, or modification of an invoice, they must notify the Service Provider within 5 business days of the invoice being issued, using the contact email address provided in these GTC. If no notification is received within this period, the data provided at the time of the order will be treated as final and correct.

7 – Right of Withdrawal and Money-Back Guarantees

7.1 Statutory Right of Withdrawal (Consumers in the EU)

Consumers who are residents of the European Union may have a right to withdraw from a distance contract within 14 calendar days without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights.

To exercise this right, the Client must send an unambiguous written statement of their intention to withdraw to the Service Provider (by post or email) using the contact details provided in Section 1 of these GTC, before the 14-day withdrawal period expires.

The Service Provider will confirm receipt of the withdrawal notice without undue delay by email.

Important exception: The right of withdrawal is lost once the Client gains access to Module 1 of the course, as digital content delivery is deemed to have commenced at that point with the Client’s express prior consent. By proceeding with the purchase and gaining access, the Client acknowledges and accepts this condition.

If the Client exercises the right of withdrawal within the permitted period, the Service Provider will refund all payments received from the Client without undue delay, and no later than 14 calendar days from the date on which the Service Provider receives the withdrawal notice. The refund will be made using the same payment method as the original transaction, unless the Client expressly agrees otherwise. The Client will not incur any fees as a result of the refund.

If the Client has requested commencement of the service during the withdrawal period and subsequently withdraws, they may be required to compensate the Service Provider for the reasonable costs of the service already delivered.

7.2 Voluntary Money-Back Guarantees

7.2.1 General

In addition to the statutory withdrawal right, the Service Provider may voluntarily offer money-back guarantees for certain training programmes. These guarantees are distinct from the right of withdrawal under Section 7.1 and from any warranty rights under Section 8. They represent an additional, voluntary commitment by the Service Provider, over and above what is required by law.

The detailed conditions of each guarantee are published on the Guarantee Page on the Website (www.environmentworkshop.com/guarantee), which forms an integral part of these GTC. In the event of any conflict between these GTC and the Guarantee Page, the conditions specified on the Guarantee Page for the relevant course shall prevail.

7.2.2 The Start-Guarantee

The Start-Guarantee allows the Client to claim a full refund of the course purchase price if, after completing the first two modules of the course, the Client determines that the learning format is not suitable for them.

The Start-Guarantee may be exercised only if the Client submits a written notice of their intention to invoke the Guarantee no later than 24 hours prior to the publication of Module 3, by sending such notice to the Service Provider at the following email address: andras@andrasronai.com.

Guarantees do not constitute a promise of employment, income, or any specific financial result. They are limited to the performance and output criteria for the course as defined on the Guarantee Page.

7.2.3 Installment Payments and Refunds Under Guarantee

If a guarantee claim is accepted and the Client paid for the course in installments, the Service Provider will settle the refund based on the amounts actually paid by the Client up to that point and will cancel any remaining scheduled installments. The exact calculation method is described on the Guarantee Page.

8 – Warranty and Quality

8.1 Service Provider’s Warranty Obligations

The Service Provider warrants that its products and services conform to the description provided on the Website. For digital services and online content, the Service Provider is responsible for any non-conformity that exists at the time of delivery, in accordance with applicable consumer protection legislation.

8.2 Reporting Defects

If the Client believes that the product or service does not conform to the agreed description, they should notify the Service Provider promptly using the contact details in Section 1. The Service Provider will investigate and, if a defect is confirmed, remedy the issue at no additional cost to the Client.

8.3 Costs and Limitations

Costs associated with fulfilling warranty obligations are borne by the Service Provider. The Service Provider is not liable for defects that arose after delivery of the product or service, or that are attributable to the Client’s own actions or technical environment.

8.4 Concurrent Claims

The Client may not simultaneously pursue multiple types of warranty claims arising from the same defect (e.g. both a quality warranty and a product warranty) where such claims are mutually exclusive under applicable law.

8.5 Dispute Resolution

If a dispute arises between the Parties that cannot be resolved amicably, the Client may pursue the remedies described in Section 11.

9 – Liability

9.1 Accuracy of Information

The information published on the Website has been compiled in good faith and is provided for informational purposes only. The Service Provider does not warrant the completeness or absolute accuracy of all information on the Website and accepts no liability arising solely from its informational content.

9.2 Use at Client’s Risk

The Client uses the Website at their own risk. The Service Provider accepts no liability for any material or non-material damage arising from use of the Website, except where such damage results from the Service Provider’s intentional misconduct, gross negligence, criminal conduct, or breach of contract causing personal injury, death, or harm to health.

9.3 Suspension and Exclusion

The Service Provider reserves the right to suspend access to the course and/or community platforms, or to exclude the Client entirely, in the event of conduct by the Client that impedes or makes cooperation impossible. This includes, without limitation:

• Sharing course access credentials or content with unauthorised third parties;

• Disruptive, harassing, threatening, or abusive behaviour directed at other participants or community members;

• Organising or participating in conduct directed against the community or its members;

• Any persistent negative, toxic, or bad-faith behaviour within the learning community.

9.4 Client’s Conduct

The Service Provider accepts no liability for the conduct of Clients. Each Client is fully and exclusively responsible for their own behaviour. In the event of illegal conduct, the Service Provider will cooperate fully with the competent authorities.

9.5 Third-Party Links

The Website may contain links to third-party websites or platforms. The Service Provider is not responsible for the data protection practices or other activities of such third parties.

9.6 User-Generated Content

The Service Provider is entitled, but not obliged, to monitor content posted by Clients on the Website or community platforms, and is entitled, but not obliged, to seek out signs of unlawful activity in such content.

9.7 International Use

Given the global nature of the internet, the Client acknowledges their responsibility to comply with the laws of their own country when using the Website. If any activity related to the use of the Website is not permitted under the laws of the Client’s country, the Client bears full responsibility for such activity.

9.8 Abuse

In the event of bad-faith use, abuse of the guarantee system, or misuse of the Service Provider’s services, the Client may be immediately excluded from the course and community platforms without a refund.

10 – Intellectual Property

10.1 Ownership

All content available on the Website – whether free or paid – is protected by copyright and other intellectual property rights. The Service Provider holds all applicable intellectual property rights in and to the course content, videos, written materials, scripts, and other resources published or made available through the Website.

The rights of the copyright owner include, without limitation:

• The right to reproduce the work;

• The right to distribute the work;

• The right to publicly perform the work;

• The right to communicate the work to the public by broadcast or other means;

• The right to adapt or create derivative works;

• The right to display the work publicly.

Any intellectual property infringement, unauthorised use, or conduct suggesting intent to infringe – including threats or references to such use – will result in the immediate suspension of the Client’s access to the purchased content until the matter is resolved by legal means.

10.2 Permitted Use

The Client is permitted to save or print Website content for private, non-commercial use only, or with the prior written consent of the Service Provider. Any use beyond private purposes – including, without limitation, storage in a database, onward distribution, public posting, making available for download, or commercial exploitation – requires the Service Provider’s prior written permission.

Sharing access to purchased training programmes with any third party who has not purchased the course constitutes a material breach of contract and will result in immediate termination of access. The Service Provider reserves the right to take civil legal action against the party infringing its intellectual property rights.

10.3 No Licence Beyond Permitted Use

Except as expressly set out in these GTC, nothing in these GTC, the registration process, or the use of the Website grants the Client any right or licence to use any trade name, trademark, or other intellectual property of the Service Provider.

11 – Complaints and Dispute Resolution

11.1 Complaint Handling

Clients may submit complaints regarding the Service Provider’s products or services using the following contact details:

• Address: 1078 Budapest, Hernád utca 25., III/26., Hungary

• Email: andras@andrasronai.com

The Service Provider will investigate all written complaints within 30 calendar days of receipt and will respond substantively in writing. If a complaint is rejected, the Service Provider will provide a written explanation. Records of complaints and responses will be retained for five (5) years.

11.2 Online Dispute Resolution (EU Residents)

For cross-border consumer disputes arising from online sales or service contracts, Clients who are EU residents may use the European Commission’s Online Dispute Resolution (ODR) platform, accessible at:

http://ec.europa.eu/odr

Use of the platform requires a simple registration in the European Commission’s system. The Service Provider’s email address for ODR purposes is: andras@andrasronai.com

11.3 Alternative Dispute Resolution (Hungary)

Where the Client is a consumer resident in Hungary, they may initiate proceedings before a Conciliation Board (Békéltető Testület) to resolve consumer disputes out of court. The Service Provider undertakes to cooperate in such proceedings.

Budapesti Békéltető Testület (Budapest Conciliation Board):

• Address: 1016 Budapest, Krisztina krt. 99., III. em. 310.

• Postal address: 1253 Budapest, Pf.: 10.

• Email: bekelteto.testulet@bkik.hu

• Fax: +36 1 488 2186

• Phone: +36 1 488 2131

11.4 Regulatory Complaints

If the Client believes their consumer rights have been violated, they may file a complaint with the consumer protection authority competent for their place of residence.

11.5 Court Proceedings

Nothing in these GTC limits the Client’s right to bring a claim before a court of competent jurisdiction in accordance with applicable national procedural law.

12 – Other Provisions

12.1 Website Security

The Website employs an appropriate level of technical security. However, the Service Provider recommends that Clients take the following precautions when using the Website: use up-to-date antivirus and anti-spyware software, and install all operating system security updates promptly.

Using the Website presupposes that the Client is familiar with the technical limitations of the internet and accepts the risk of errors inherent in digital technology.

12.2 Amendments to These GTC

The Service Provider reserves the right to amend these GTC at any time by providing notice on the Website. Amendments take effect upon publication on the Website. Clients will be notified of significant changes. Continued use of the Website after the publication of an amendment constitutes acceptance of the updated GTC.

12.3 Governing Law and Jurisdiction

These GTC are governed by and construed in accordance with the laws of Hungary, without prejudice to any mandatory consumer protection rights available to Clients under the law of their country of residence.

For disputes not resolved through the mechanisms set out in Section 11, the Parties agree that the courts of Hungary shall have jurisdiction, subject to the mandatory jurisdictional rules applicable to consumers under EU law.

12.4 Severability

If any provision of these GTC is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

12.5 Entire Agreement

These GTC, together with the Privacy Policy and the Guarantee Page published on the Website, constitute the entire agreement between the Parties regarding the subject matter herein and supersede all prior or contemporaneous communications, representations, or agreements.

If you have any questions, just drop me a message and I’ll help: andras@andrasronai.com

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